PECB Store Vendor Terms and Conditions - PECB Store Vendor Terms and Conditions
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PECB Store Vendor Terms and Conditions

 Last modified: April 03, 2020 by PECB Store  

1. PECB STORE VENDOR TERMS AND CONDITIONS

Welcome to PECB Store! The website is owned and operated by PECB (WWW.PECB.COM). The use of this website is governed by the terms and conditions set forth in this document, so please read them carefully.

By using this website, you on behalf of yourself and the entity that you represent, understand and agree to be bound by all the terms and conditions provided here. You agree that the information provided here may be modified by PECB Store at any time without prior notice to you. PECB Store reserves the right to update, change, or replace any part of the terms and conditions of use.

You are encouraged to and responsible for reviewing the website periodically so that you are aware of any changes made. Such changes will be effective immediately following the updates of the new terms on the PECB Store’s website. Your continued use of services following the PECB Store’s updates of any changes constitutes acceptance of those changes. If you do not agree to the changes, please do not use this website and give us a written notice at store@pecb.com.

2. REGISTRATION, APPROVAL, AND REJECTION

2.1. Registration

Only registered companies that operate in the same industry as PECB are eligible to request and register to become vendors on PECB Store.

To become a vendor on PECB Store, it is required to go through the registration process first. This process includes the submission of an application to PECB Store. As part of the application, you are required to provide us with your business’s information such as your legal name, your contact details (phone number, address, email address, etc.). If, at any time, you decide to change or modify the information that you have provided on your application, you are required to inform PECB Store at least three weeks in advance at store@pecb.com.

If, for any reason, you decide to cancel your vendor application, you are required to do so within five business days following the application submission at store@pecb.com.

2.2. Approval

PECB Store will review your application and provide you with an answer via email within five business days following the application submission. If, by any chance, the information or documents that you provided in your application are incomplete or incorrect, PECB Store reserves the right to leave your application pending until all the requirements are met.

If your application is approved by PECB Store, the next process is the product review which will take up to thirty business days to be completed. During this period, you may be required to provide additional information. PECB Store will notify you about the approval or rejection of your product within thirty business days. 

PECB Store reserves the right to not provide you with a reason regarding the approval or rejection of your product. In addition, PECB Store is free to decide whether it wants to work or publish a vendor’s products or not.

2.3. Rejection

PECB Store reserves the right to approve or decline a vendor's product at any time, for any reason and reserves the right to not disclose the reasons to the Vendor. 

PECB Store has the exclusive right to sell standards and PECB training courses; therefore, any vendor with the same or similar products with PECB Store will be rejected automatically.

Moreover, any product which is the same or similar to PECB’s underway and/or in-process products will be rejected for uploading or listing on the PECB Store website.

3. FEES

Applying to become a PECB Store vendor is free of charge in the first year of PECB Store opening. After the first year, the application fee will be USD 100.

3.1. Annual Fee

Vendors do not have to pay in the first year; after the first year, a fee of USD 100 will be applied annually.

3.2. Commissions

The retail price is to be determined by the vendor; the vendor receives 70% and PECB receives 30% on all sales.

  • If the product is exclusive, PECB takes 20%.
  • For products that cost USD 1,000 or above, PECB receives 20%.

4. AFFILIATE PROGRAM

By signing up as a PECB Store vendor, you agree to allow an affiliate to market your products. Each time your product is sold through the affiliate link, they receive 10% of the amount. The vendor shall be liable to PECB Store with respect to all of the obligations of the vendor subject to the Vendor Terms and Conditions, including payment of all fees due to PECB Store with respect to the affiliate’s use and distribution of PECB Store products. Your participation in the affiliate program is solely to legally advertise your product.

5. VENDOR CODE OF CONDUCT

PECB Store is fully committed to adhere to the highest ethical conducts and values. All PECB Store vendors are responsible for understanding these principles and ensuring that they are implemented successfully in their operations. The violation of any of these principles may result in the loss of your selling privileges and removal from PECB Store.

5.1. Vendor Code of Conduct Principles

PECB Store vendors shall:

  • Obey all applicable laws and abide by all PECB Store policies
  • Maintain current account information
  • Never misrepresent themselves
  • Always act in a manner that ensures a trustworthy experience for PECB Store customers
  • Never list products that may cause harm to the PECB Store customers
  • Never engage in any misleading, inappropriate, or offensive behavior. This applies to all the vendor’s activities, including, but not limited to:
  1. Information provided on the vendor’s account
  2. Information provided in listings, content, or images
  3. Communication between the vendor and PECB Store or the vendor and PECB Store’s customers
  • Act fairly at all times. Unfair behavior includes, but is not limited to, the following:
  1. Behavior that could be deemed as manipulation or “gaming” of any part of the buying or selling experience
  2. Actions that could be perceived as manipulating customer reviews, including by directly or indirectly contributing to false, misleading, or inauthentic content
  3. Activities that could be perceived as attempting to manipulate PECB Store’s search results or sales rankings
  4. Actions that intentionally damage another seller, their listings, or their ratings
  5. Intentionally creating product pages in the wrong product category is prohibited and product pages found to be in violation will be removed. We may also take steps to close a vendor’s account.

6. CONFIDENTIAL INFORMATION 

Confidential information refers to any proprietary information that belongs to PECB Store or any of their clients, third parties, or vendors that is treated secretively. This category includes, but is not limited to, technical data, market data, trade secrets, business plans, product information, copyrights and other intellectual property, client lists, client transactions, credit information, designs, marketing methods and strategies, pricing strategies, and other relevant information that should be treated with confidentiality.

PECB Store vendors shall:

  • Protect PECB Store’s information that is identified as confidential or that reasonably should be considered confidential
  • Use this information only to fulfill the obligations as a PECB Store vendor
  • Promptly return to PECB Store or destroy this information when no longer a PECB Store vendor

7. PRODUCT DETAIL PAGE RULES

Customers first learn about your offers on a product detail page. The following policies have been established to ensure that each product detail page represents a unique item to deliver a single page per product and optimize the buying experience.

7.1. Detail Page Creation Policies 

The use of plagiarized and false product identification information in product detail pages is prohibited.

Using product detail pages to cross-merchandise or cross-promote a product is prohibited.

You shall not update an existing listing for a new version of a product. This includes changes in color, size, material, features, and product name. You shall create a new product detail page for new versions of products.

7.2. Product Requirements

The description of the product shall be in English only. Do not include HTML, JavaScript, or other types of executables other than break (</br>) in your detail pages. You can use break to provide the necessary line breaks when providing the description.

PECB Store is not aware of any inherent risk of viruses in the PDF files of PECB Store documents at the time that they are downloaded. PECB Store has exercised due diligence to ensure, so far as practicable, that such files do not contain such viruses. The PDF files supplied may contain embedded typefaces.

The user accepts that the operation and use of these files is done so at the user’s risk. PECB Store does not accept and is not liable for any loss or damage which may be suffered from their operation or use.

7.3. Prohibited Content 

The inclusion of any of the following information in detail page titles, descriptions, bullet points, or images is prohibited:

  • Pornographic, obscene, or offensive content
  • Phone numbers, physical mail addresses, email addresses, or website URLs
  • Availability, price, condition, alternative ordering information (such as links to other websites for placing orders)
  • Spoilers regarding books listings (information that reveals plot elements crucial to the suspense, mystery, or surprise ending of a story)
  • Reviews, quotes, or testimonials
  • Solicitations for positive customer reviews
  • Advertisements, promotional material
  • Time-sensitive information such as dates of promotional tours, seminars, lectures, and so on

All products must be appropriately and accurately categorized.

Product titles, product descriptions, and bullets must be clearly written and must assist the customer in understanding the product.

All product images must meet the PECB Store general image standards, as well as any applicable category-specific image guidelines.

8. CONSEQUENCES OF VIOLATION

The violation of PECB Store’s listing terms and conditions may result in actions such as:

  • Cancellation of listings
  • Limits on listing privileges
  • Suspension of listing privileges
  • Removal of listing privileges

9. PECB STORE PAYMENT PROCESS

When purchasing products from PECB Store, customers are required to provide their billing address and payment card details before proceeding with the payment. Payments are processed by a third party service called Global Payments.

The information provided during the payment process is not stored in the PECB Store system; the information is only passed on to Global Payment for the sole purpose of completing the payment process initiated by the customer. To find out how Global Payment processes and uses the data, please read their Privacy Statement.

To make a payment through PECB Store, a vendor must be registered on PECB Store with a client account. All payments made through PECB Store will be sent directly to the PECB Store bank account, not to resellers, vendors, or affiliates. Once a payment is completed, the purchased item will be available to the client.

9.1. Withdrawal Process 

Once vendors collect commissions, they will be interested to cash out earnings. In order to do so, vendors will need to submit a request for payout. To submit a payout/withdrawal request, they have to select “Withdraw Money” on their “Sales” tab on their “Vendor Account.” The withdrawal request can be done once a month if the amount is USD 100 or higher.

A payout can be done in two ways:

  • Specific amount request (e.g., USD 100 out of USD 350)
  • All earnings

During the payout request, PECB Store will provide more than one withdrawal method, which can be changed by selecting the other withdrawal option. The two withdrawal method options that PECB Store provides are:

  • SWIFT
  • PayPal

When changing the withdrawal method, the newly selected method will be automatically used to receive payments.

The earnings will be shown on the vendor bank account balance as soon as the transaction is processed. Please note that this may take a few extra days depending on the bank that the vendor uses.

9.2. Transaction Limits

PECB Store reserves the right to delay, reject, or suspend a transaction for any Payment Account for reasons such as suspicion of financial or security risk, fraud, unlawfulness, violation of the terms of the vendor/affiliate agreement, and chargebacks.

10. PECB STORE REFUND POLICY

Because PECB Store’s products are digital goods delivered via internet, PECB Store offer no refunds or exchange on any items purchased in PECB Store.

Requests for a refund can be submitted and will be taken into consideration by PECB Store only if:

  • The client did not receive the item that they purchased.
  • The purchased item does not contain all the files as described on the product page.
  • The purchased item is corrupted even after our investigation.
  • The client has evidence confirming that the product is counterfeit.

PECB Store reserves the right to reject a refund request in case there is evidence of fraud, refund abuse, or other deceitful actions in our sole discretion.

PECB Store reserves the right to refuse a refund request without providing any additional information to the client.

To read PECB Store’s refund policy, please refer to this link: PECB Store Refund Policy

We recommend our clients to contact us for assistance if they experience any issues receiving or downloading our products.

10.1. Refunds

PECB Store will review your refund request and will provide you with a response on the status of your request.

If your request is approved, the only method for the refund request to be processed will be via bank transfer. This means that PECB Store may request the necessary bank information from the person/company to be refunded, since it does not store any client and/or company data. 

Refund requests will be rejected automatically if the client requests a refund on:

i. Items on sale

Only regular-priced items may be refunded. Sale items unfortunately cannot be refunded.

ii. Indirect purchases

PECB Store’s products purchased on another unauthorized online or non-online store will not be refunded.

iii. e-Gift cards

Products that are purchased using the PECB Gift Cards to pay the whole amount or partly will not be refunded. 

iv. Reimbursements and fees

PECB Store will not cover transferring or withdrawing fees from a PECB Store account to your private account.

v. Reseller products

Products purchased from PECB resellers are not refundable. 

10.2. Refund request submission

One cannot submit a refund request without filling the refund request form. Please note that once your refund is processed, you will no longer have access to PECB Store updates or our support for the refunded product.

11. INTELLECTUAL PROPERTY RIGHTS STATEMENT

The following advice applies to the content that appears on this website only. Unless stated otherwise, PECB is the owner or the licensee of all intellectual property rights in our website, including software, passwords, codes (used or supplied in connection with its operation), and the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are permitted to print and download extracts from our website for your own use provided that:

  • You do not modify any documents or their related graphics in any way.
  • You do not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
  • You include an acknowledgment alongside the copied material noting PECB as the author and publisher.

You expressly agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of this website or connected PECB websites or content, products, or service made available via those sites. This includes any collection or use of any product listings, descriptions of our products or services, our pricings, or any access to and downloading of details of any third party who may be identified from any of the contents of our website.

You are granted a non-exclusive and revocable license to create a hyperlink to our home page. Your hyperlink must not portray PECB, our products and services, our agents, associates, and affiliates in an offensive manner or be misleading or false. You may not use our trademarks as part of your link without our formal written agreement for you to do so.

You acknowledge that PECB may terminate or suspend your right to use this website if you have breached or if PECB has reasonable evidence to suspect that you have breached the provisions of these terms and conditions of use.

12. TERMINATION 

If you fail, or we suspect that you have failed, to act in accordance with any of the aforementioned provisions of the Vendor Terms and Conditions, we can deny you access to our services, or any part thereof, at any time and without notice.

PECB Store reserves the right to remove any product and/or content that you have listed/posted in PECB Store and close your Vendor Account and remove you from the list of vendors, at any time and for any reason, and reserves the right to not disclose the reasons to the Vendor.

All vendors are expected to adhere to the terms and conditions and policies when listing products on PECB Store. Any offenses and prohibited content posted from you can result in suspension, up to termination of your PECB Store account. 

13. OUR TRADEMARKS

PECB protects its marks and logos in all countries in which they are used.

You shall may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PECB without our formal written consent. You may not use any Meta tags or any other hidden text utilizing our trademarks without our formal written consent.

14. UNSUBSCRIBE

PECB Store gives you choices regarding the collection and usage of your personally identifiable information. If you have registered for any PECB Store-related updates through www.store.pecb.com and do not wish to receive future emails, please visit our unsubscribe page within the application you registered or contact us at store@pecb.com with your email subject “UNSUBSCRIBE” and other relevant information.