Our Data Protection policy indicates that we are dedicated to and responsible of processing the information of our employees, customers, stakeholders and other interested parties with absolute caution and confidentiality. This policy describes how we collect, store, handle and secure our data fairly, transparently, and with confidentiality. This policy ensures that PECB follows good practices to protect the data gathered from its customers, employees, and stakeholders. The rules outlined in this document apply regardless of whether the data is stored electronically, on paper or on any other storage device.
PECB Store operates and is part of the PECB Group Inc. Therefore, all personal data provided to PECB Store will be stored and controlled by PECB Group Inc. as data controller.
As a key part of our operations, we gather and process any information or data that makes an individual identifiable such as names, addresses, usernames and passwords, digital footprints, photographs, etc.
This information is collected only with the full cooperation and knowledge of interested parties. Once this information is available to us, the following rules apply to our company.
Our data will:
- Be precise and consistently updated;
- Be collected legitimately and with a clearly stated purpose;
- Be processed by the company in line with its legal and ethical binds;
- Have protection measure that protects it from any unauthorized or illegal access occurring by internal or external parties;
Our data will NOT:
- Be communicated informally
- Exceed the specified amount of time stored
- Therefore, personal data of employees, customers, and affiliates who no longer use PECB services will be archived for 3 years, and deleted afterwards.
- Be transferred to organizations, states or countries that do not acquire proper data protection policies
- Be spread to any party unless approved by the data’s owner (except for the legitimate requests demanded from law enforcement authorities).
Everyone who works for or with PECB is responsible for ensuring that the collection, storage, handling, and protection of data are being done appropriately. The contact person responsible for managing the Data Protection process is:
Person: Information Security Manager
In addition, the following people/departments have key areas of responsibility:
Information Security Manager is responsible for:
- Providing oversight and continuous enhancement of cyber security awareness programs and improvements on risk management;
- Collaborating with the Security Committee and leading the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards;
- Ensuring periodic testing is conducted to evaluate the security posture of IS by conducting periodic reviews of ISs to ensure compliance with the System Security Plans (SSP);
- Leading the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies, and applicable laws and regulations;
- Developing and managing controls to ensure compliance with the wide variety and ever changing requirements resulting from laws, standards and regulations.
IT Systems Manager is responsible for:
- Strictly complying with all PECB policies related to non-disclosure, non-competition and confidentiality of information;
- Constantly staying up to date on various web technologies and tools; - Performing networking systems hardware and software upgrades, and installing security patches as needed;
- Checking and monitoring the general health of networks and networking devices;
- Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups;
- The implementation, configuration and maintenance of computer networks, software, and digital security.
Administration Department is responsible for:
- To run the PECB Store by carrying out online marketing plans and daily operation to boost site traffic and generate sales.
- Drive traffic to the site by using social media sites like Facebook, LinkedIn, etc.
- Create and implement PECB Store business plans.
- Process daily orders and responsible for the sales and profits of the PECB Store.
- Provide customer service and resolve customer problems or complaints by determining optimal solutions.
- Provide idea/ ways to attract more customers.
- Communicate, execute, and manage e-marketing plans.
- Manage all PECB Store operational issues, store administrative duties, price changes, uploading of training materials, marketing materials, standards, etc.
- Ensure all orders are properly documented and released.
- Responsible for drafting the store policies as well as writing item descriptions and taking and uploading product pictures on the PECB Store website.
- Will make sure that all the items being sold are up-to-date, have the correct description, prices, product, etc.
- The junior eStore Manager will execute e-marketing strategies.
- Maintain PECB Store information.
- To make sure that the PECB store continuously runs smoothly, respond to emails as well as answer phone messages from their partners, clients, affiliates and vendors within 24 hours and less.
System Administrator is responsible for:
- Ensuring that access to the personnel data of members registered on the PECB Store website is restricted only for authorized personnel;
- Ensuring that access to the personnel data of members registered on the PECB store website will not be shared with or provided to unauthorized personnel.
- Access to data covered by this policy should be restricted only to those who need it for their work.
- Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
- PECB provides comprehensive training to all employees to help them understand their responsibilities when handling data.
- Employees should keep all data secure, by taking sensible precautions and following the Data Storage guidelines specified below.
- In particular, strong passwords must be used and they should never be shared.
- Personal data should not be disclosed to unauthorized people, neither within the company or externally.
- Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.
These rules describe how and where data should be safely stored. When data is stored on paper, it should be kept in a secure place where unauthorized people are not allowed access. These guidelines also apply to data that is usually stored electronically but has been printed out for certain reasons:
- The paper or files should be kept in a locked drawer or filing cabinet.
- Employees should make sure paper and printouts are not left where unauthorized people access them, such as on a printer, or desk.
- Data printouts should be securely shredded and disposed of when no longer required.
When data is stored electronically, it must be protected from unauthorized access, accidental deletion and malicious hacking attempts:
- Data should be protected by strong passwords that are changed regularly and never shared between employees.
- If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
- Data should only be stored on designated servers at PECB premises, and should only be uploaded on to approved cloud computing services.
- Servers containing personal data must be sited in a secure location, where access is restricted for authorized personnel only.
- Data should be backed up daily. Those backups should be tested regularly, in line with the company’s standard backup procedures.
- Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
- All servers and computers containing data should be protected by approved security software and a firewall.
- All data entering into PECB systems and website is stored as unique and measures to prevent privilege escalation are taken.
- All data entering into the database of the PECB website are protected with certificates that ensure encrypted communication when receiving and sending information is being used.
- All data collected by PECB is strictly for PECB-related services required to ensure a complete response/service is being provided by PECB. No other non-PECB related service will be offered from the data collected.
- When working with personal data, employees should ensure their computer screens are always locked when left unattended.
- Personal data should not be shared informally. In particular, it should never be sent by email, uploaded in cloud drives, or transferred in external drives as this form of communication is not secure.
- Data must be encrypted before being transferred electronically.
- Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.
To exercise data protection, PECB takes reasonable steps and is committed to:
- Restrict and monitor access to sensitive data, and keep it in as few places as necessary
- Establish effective data collection procedures
- Provide employees with online privacy and security measures training
- Build secure networks to protect online data from cyberattacks
- Establish clear procedures for reporting privacy breaches or data misuse
- Include contract clauses or communicate statements on how we handle data
- Update the data continuously and as mistakes are discovered
- Ensure the marketing databases are checked against industry suppression files
- Install tracking logs to monitor employee’s activities ensuring data is not being misused
- Install firewall and protection software that prevents employees to share and distribute data from PECB devices externally, by detecting when a large amount of data is being transferred either through email, or via external drives.
- Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization etc.)
All individuals and organizations who are the subject of personal and other data held by PECB are entitled to:
- Ask what information PECB holds about them and why.
- Ask how to gain access to it.
- Be informed how to keep it up to date.
- Be informed how the company is meeting its data protection obligations
If an individual contacts the company requesting this information, this is called a subject access request. Requests from individuals should be made by email, addressed to the responsible data controller at firstname.lastname@example.org. The data controller can supply a standard request form, although individuals do not have to use this.
The first copy of an individual’s data will be provided free of charge by the data controller. However, a fee of 30$ will be charged for further copies requested by the data subject. The data controller will aim to provide the relevant data within 14 days. The data controller will always verify the identity of anyone making a subject access request before handing over any information.
In certain circumstances, when required, PECB can disclose data to law enforcement agencies without the consent of the data subject. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.