Privacy Policy - Privacy Policy
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Privacy Policy

Introduction

We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this privacy statement.

This policy statement applies to the information collected by this website. It discloses the privacy practices for store.pecb.com.

This site is operated by PECB Group Inc. Any personal information provided to the PECB Store will be stored and controlled by PECB Group Inc. as a data controller.

Hereafter, the terms ‘PECB’ 'PECB Store', 'us' or 'we' refer to the owner of the website whose registered office is located at 6683 Jean Talon East, Suite 336, Montreal, QC, H1S 0A5, Canada. The term 'you' refers to the user or viewer of our website.

Any details that you enter in one of our online forms will be stored electronically by us. Should you wish for any modifications, corrections or deletion of these stored data, please contact us by e-mail at information.security@pecb.com.

What information we collect

We collect only the information you provide to use when you visit our website.

Registering Forms

When creating a PECB Store account, you provide us information which can personally identify you such as your full name, email address, country, and state information. Information we collect helps us complete your registration process and identify you as a user of our website.

In addition to the personal information mentioned above, if you register for a vendor account we also collect your company’s information such as name, phone number, company license, postcode, physical address, and business license.

PECB operates with data minimization principles and collects only personal information necessary to complete your registration. In cases when users do not provide enough information categorized as necessary, we will not be able to validate your registration.

Subscription Form

If you subscribe to receive shopping deals from PECB Store, we collect your full name and email address for the sole purpose to provide you with marketing information in regard to the PECB services.

Live Chat support line

We support our clients via the Live Chat support line available on the website. If you use the Live Chat service, we will collect your name, email address and the content of your Live Chat session. This information will be retained for three years and will not be shared with other parties. Live Chat logs are continually monitored for quality improvement.

Telephone support line

When you call PECB's support-line we collect Calling Line Identification (CLI) information. We use this information to help improve our services’ efficiency and effectiveness. PECB holds the information necessary to fulfill callers’ requests, opening a ticket in the system, and processes regarding the ticket until the finalization of the procedure. This information provided through the ticketing system is reviewed and if applicable deleted on an annual basis.

Social Media

We use third-party providers such as LinkedIn, Facebook, Instagram, Twitter, Pinterest, and YouTube to manage our social media interactions.

All of the above-mentioned providers have their own privacy policies on how they collect, process, and store data, please read their privacy policies at their official websites.

Personal Information of children

This privacy statement is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment, and we do not knowingly collect or maintain information about persons under the age of 16.

Lawful basis for processing personal data

PECB relies on consent as a legal basis for processing personal information. We collect personally identifiable information (PII) only with the consent of the natural person (data subject) and assure that the data collected is only used for the stated purpose.

When registering for a PECB store account, your consent is mandatory for us to process and store your personal information.

We also ask for your consent to contact you via email regarding PECB Store deals and offers, and marketing materials only related to PECB services.

How do we use personal information?

We do not collect more information than we need to fulfill our stated purpose and do not retain any information for no longer than is necessary.

The information we ask for is used to provide better services to you and improve your shopping experience at PECB Store.

How we protect personal data

We take precautions to protect your information and privacy. When you submit information via the form(s) available on our website, your information is protected both online and offline. Only employees who need the information to perform a specific task are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment, monitored with strictly controlled access.

We use a third-party service to help maintain the security and performance of our website. However, no transmission of data on the Internet can be guaranteed to be completely confidential. Therefore, we cannot guarantee that any information you send us will not be lost, used unlawfully or modified in a fraudulent manner and we bear no liability for the use that may be made of the information provided by you or any third party.

PECB has established a Data Protection Policy that ensures its employees, clients, resellers, and stakeholders that their data is protected and handled accordingly with absolute caution and confidentiality. Please read our Data Protection Policy.

Our Service Providers

To provide our services and publish our website, we use the Amazon Web Services Cloud Service. The Amazon Web Services Privacy Policy is available online at https://aws.amazon.com. We do not grant any permission to the Amazon Web Services Cloud Service to share any personal information we collect from our account holders on our website.

We use SendGrid to deliver emails to our network. You can read the SendGrid Privacy Policy here.

Google (G-Suite) is another service provider we use for email exchanging and Cloud Data Backup. The data stored or archived is encrypted and can be accessed only through the Multifactor Authentication Key. Such access is granted only to the PECB IT Systems Administrator. G-Suite services offer encryption for data being transported and at rest with at least 128 Bit AES encryption.

When purchasing products from PECB Store, customers are required to provide their billing address and payment card details before proceeding with the payment. Payments are processed by a third-party service called Global Payments. The information provided during the payment process is not stored in the PECB Store system, the information is only passed on to Global Payment for the sole purpose of completing the payment process initiated by the customer. To find out how Global Payment processes and uses the data, please read their Privacy Statement.

Rights over your data

PECB strives to be as open as it can in granting its website users access to their personal information.

If we hold information about you we will:

  • provide you a description of it;
  • inform you of the reasons we are holding it;
  • provide you with information on parties it could be disclosed to; and
  • provide you with a copy of the information in an intelligible form.

To make a request at PECB regarding the personal information we may hold, you can submit a written request via email to our Information Security Manager at information.security@pecb.com, or you can fill out the Personal Data application form available here.

If we hold information about you that you deem to be incorrect, or information that you consider to be kept by us without reason, you have the right to request rectification, or erasure at any time by contacting our Information Security Manager at information.security@pecb.com, or you can fill out the Personal Data application form available here

Please keep in mind that we do not delete all of your information when requested, due to legal obligations, such as the evidence of the financial transactions. If you processed any payments with us a copy of the receipt will be stored as encrypted in our system.

Disclosure of personal information

In general and in all circumstances, we will not disclose personal data without consent. However, when we are asked by the regulatory body, supervisory authority, or for other necessary legal operations, we may disclose your information.

Changes to this Privacy Policy

We keep our privacy notice under regular review. This privacy notice was last updated on October 2, 2019. You will not be notified of changes in our privacy policy, and you are required to visit the privacy policy on our website.

Contact us

If you want to request information about our privacy policy you can email us or write to:

PECB Headquarters

336-6683 Jean Talon St E

Montreal QC H1S 0A5

CANADA