This document specifies requirements for an event sustainability management system for any type of event or event-related activity, and provides guidance on conforming to those requirements. This document is applicable to any organization that wishes to: a) establish, implement, maintain and improve an event sustainability management system; b) ensure that it is in conformity with its stated sustainable development policy; c) achieve the intended result(s) of its event sustainability management system; d) demonstrate voluntary conformity with this document by: — first party (self-determination and self-declaration); — second party (confirmation of conformance by parties having an interest in the organization, such as clients, or by other persons on their behalf); — an independent third party (e.g. a certification body).

This document establishes terms, definitions and service requirements for service providers conducting market, opinion and social research, including insights and data analytics (hereinafter referred to as "service providers"). Non-market research activities, such as direct marketing, are outside the scope of this document.

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following: organizations seeking sustained success through the implementation of a quality management system; customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; organizations seeking confidence in their supply chain that their product and service requirements will be met; organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; organizations performing conformity assessments against the requirements of ISO 9001; providers of training, assessment or advice in quality management; developers of related standards. ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

This document specifies graphical symbols for the purposes of public information. This document is generally applicable to public information symbols in all locations and all sectors where the public has access. However, it is not applicable to safety signs or those sectors subject to specific regulations (e.g. traffic signs on public roads). This document specifies the original symbols that can be scaled for reproduction and application purposes. The symbols can be used in conjunction with text to improve comprehension.

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