This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series
This document specifies a numbering system and registration procedure for identifying both healthcare application providers and health card holders in order to exchange information through the use of cards issued for healthcare services. This document focuses on the machine-readable cards of ID-1 type defined in ISO/IEC 7810 that are issued for healthcare services provided in a service area that crosses the national borders of two or more countries/areas. This document applies to healthcare data cards where the issuer and the application provider are the same party. This document applies directly, or refers, to existing International Standards for physical characteristics and recording techniques. Security issues follow the requirements of each healthcare data card system.
This document specifies basic methods for speech recognition tests for audiological applications. NOTE Examples of speech materials are given in Annex A. In order to ensure minimum requirements of precision and comparability between different test procedures including speech recognition tests in different languages, this document specifies requirements for the composition, validation and evaluation of speech test materials, and the realization of speech recognition tests. This document does not specify the contents of the speech material because of the variety of languages. Furthermore, this document also specifies the determination of reference values and requirements for the realization and manner of presentation. In addition, there are features of speech tests described which are important to be specified, but which are not understood as a requirement. This document specifies procedures and requirements for speech audiometry with the recorded test material being presented by an audiometer through a transducer, e.g., an earphone, bone vibrator, or loudspeaker arrangement for sound field audiometry. Methods for using noise either for masking the non-test ear or as a competing sound are described. Some test subjects, for example children, can require modified test procedures not specified in this document. Specialized tests, such as those used for evaluating directional hearing and dichotic hearing, are outside the scope of this document.
This document specifies two categories of method for the determination of the vinyl acetate (VAC) content of ethylene/vinyl acetate (EVAC) copolymer, for use in the designation of such copolymers according to ISO 21301-1. One category is referred to as “reference methods”, the other as “test methods”. The “reference methods” are used to calibrate the method used for the determination of the vinyl acetate content of ethylene/vinyl acetate copolymers. The “test methods” are other methods which can be used for the determination if they are calibrated using one of the reference methods described in Clause 4, provided they show a certain permissible repeatability.
This document specifies general requirements for the multivalve component of liquefied petroleum gas fuel, intended for use on the types of motor vehicles as defined in ISO 3833. It also provides general design principles and specifies requirements for instructions and marking. This document is applicable to vehicles (mono-fuel, bi-fuel or dual-fuel applications) using gaseous fuels in accordance with ISO 9162. It is not applicable to the following: a) fuel containers; b) stationary gas engines; c) container mounting hardware; d) electronic fuel management; e) refuelling receptacles. It is recognized that miscellaneous components not specifically addressed herein can be examined for compliance with the criteria of any applicable part of the ISO 20766 series, including testing to the appropriate functional tests. All references to pressure in this document are considered gauge pressures unless otherwise specified. This document applies to devices which have a service pressure in the range of 110 kPa (butane rich at 20 °C) and 840 kPa (propane at 20 °C), hereinafter referred to in this document. Other service pressures can be accommodated by adjusting the pressure by the appropriate factor (ratio)
This document specifies the requirements for a product identification and traceability schema for life cycle management of aircraft and space products/parts. It specifies the minimum essential identification information needed for traceability of a product for its life cycle. It also provides the data structures for use with automatic identification technologies that support product/part life cycle data management activities. This document defines a structure and rules for establishing a unique identifier for product/part identification and traceability. The rules and structure provide sufficient options to support various business practices. They provide the minimum amount of standardization required to support interoperability, improved business processes and efficiency across multiple users and applications of machine-readable media technologies. This document also defines and establishes repeatable processes to allow efficient exchange of product data for life cycle product/part traceability, configuration, reliability, maintenance, and product performance management purposes. It specifies the data carriers appropriate for representing the product data in a machine-readable form and associated dimensional and quality parameters. Specific implementation guidelines can be developed by industries or trading partners to employ the principles defined in this document. Although primarily intended for aircraft and space products/parts, this document can be used for other products/parts where desired.
This document specifies parameters for the hardness testing of solid materials for plain bearings made from cast and wrought copper and aluminium alloys by machining and forming, of their wrought products and ingots, and of tin-based ingots. This document is a supplement to existing International Standards on hardness testing and, therefore, includes only the extensions and restrictions for observation compared to those publications. Owing to the heterogeneous structural composition of the majority of these bearing metals, a Brinell test is used.
This document specifies a method for the measurement of room acoustic parameters in unoccupied open-plan offices. It specifies measurement procedures, the apparatus needed, the coverage required, the method for evaluating the data, and the presentation of the test report. This document describes a group of single-number quantities indicating the room acoustic performance of an open-plan office in a condition when one person is speaking. They focus on spatial decay of speech while the quantities in ISO 3382-2 focus on temporal decay of sound.
This document establishes a vocabulary for solid biofuels. This document only includes raw and processed material originating from — forestry and arboriculture, — agriculture and horticulture, and — aquaculture. NOTE 1 Chemically treated material cannot include halogenated organic compounds or heavy metals at levels higher than those in typical virgin material values (see also ISO 17225-1:2021, Annex B) or higher than typical values of the country of origin. NOTE 2 Raw and processed material includes woody, herbaceous, fruit and aquatic biomass and biodegradable waste originating from above sectors. Materials originating from different recycling processes of end-of-life-products are outside the scope of this document but relevant terms are included for information. Liquid biofuels (ISO/TC 28/SC 7), natural gas (ISO/TC 193) and solid recovered fuels (ISO/TC 300) are outside the scope of this document.
This document specifies terminology and required information as a general framework for identifying and describing the main dimensions and features of feller-bunchers. It is applicable to tracked and wheeled feller-bunchers. NOTE The terminology and requirements given in this document do not necessarily all apply to a specific machine. Machines can be characterized by the dimensions and features which are relevant to them.
This document specifies terminology and required information as a general framework for identifying and describing the main dimensions and features of wheeled skidders. It is applicable to articulated wheeled cable and grapple skidders. NOTE The terminology and requirements given in this document do not necessarily all apply to a specific machine. Machines can be characterized by the dimensions and features which are relevant to them.
This document gives guidelines on how to perform accelerated cyclic electrochemical technique (ACET) with organic protective coatings on metals. This document specifies the execution of an ACET test and the considerations relative to the samples and electrochemical cell, test parameters and procedure. This document also provides guidelines for the presentation of experimental results such as Bode plots and relaxation curves and other types of information obtained. Some typical examples are shown in Annex A.
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