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Product Product ISO/IEC TS 20000-5:2022
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Description Description

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

The intended users of this document are:

a) organizations that require support on how to implement an SMS;

b) consultants and advisors who support an organization during SMS implementation.

This document can be used together with the other parts of ISO/IEC 20000 series

Standard Number Standard Number ISO/IEC TS 20000-5:2022
Title Title ISO/IEC TS 20000-5:2022 Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
Status Status Published
Publication Date Publication Date 14 Jan 2022
Cross References Cross References
Descriptors Descriptors
ICS ICS 35.020
Committee Committee ISO/IEC JTC 1/SC 40 IT service management and IT governanc
Publisher Publisher PECB Store
Format Format PDF
Delivery Delivery NO
Pages Pages 33
File Size File Size KB