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Product Product ISO/IEC 20000-2:2019
Price Price $ 189.00
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Description Description

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


Standard Number Standard Number ISO/IEC 20000-2:2019
Title Title ISO/IEC 20000-2:2019 Information technology — Service management — Part 2: Guidance on the application of service management systems
Status Status Published
Publication Date Publication Date 19 Aug 2019
Cross References Cross References
Descriptors Descriptors
ICS ICS 35.020
Committee Committee ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
Publisher Publisher PECB Store
Format Format PDF
Delivery Delivery NO
Pages Pages 63
File Size File Size KB