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Product | ISO IEC TR 20000-12:2016 | ||
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Price | Price USD 167.00 | ||
Rating | Rating | ||
Buy | Buy Add to Cart | ||
Description |
Description
SO/IEC TR 20000-12:2016 provides guidance on the relationship between ISO/IEC 20000‑1:2011 and CMMI-SVC V1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-reference between the two documents to help them to plan and implement an SMS. An organization employing the practices in the indicated CMMI-SVC process areas can conform to many of the associated ISO/IEC 20000‑1 requirements. The guidance in Clause 4 describes how CMMI-SVC can support the demonstration of conformity to ISO/IEC 20000‑1:2011. A description of the purpose and content of both publications in 4.1 and 4.2 is followed by Clause 5, which relates process areas in CMMI-SVC to clauses in ISO/IEC 20000‑1:2011. The tables in Annexes A and B relate terms, clauses, and paragraphs in ISO/IEC 20000‑1:2011 to CMMI-SVC. Table B.1 is a simplified summary of the correlation seen in Table 3 for those readers who want an overview. The tables indicate those aspects of ISO/IEC 20000‑1:2011 and CMMI-SVC that represent the greatest link between the two sets of documents, from the perspective of a service provider. ISO/IEC TR 20000-12:2016 can be used by any organization or person who wishes to understand how CMMI-SVC can be used with ISO/IEC 20000‑1:2011, including the following: a) a service provider that intends to demonstrate conformity to the requirements of ISO/IEC 20000‑1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and the services; b) a service provider that has demonstrated conformity to the requirements of ISO/IEC 20000‑1:2011 and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services; c) a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVC can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000‑1:2011; d) an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for the requirements specified in ISO/IEC 20000‑1:2011. ISO/IEC TR 20000-12:2016 can also be used with the other parts of the ISO/IEC 20000 series. |
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Standard Number | Standard Number ISO IEC TR 20000-12:2016 | ||
Title | Title ISO/IEC TR 20000-12:2016 Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC | ||
Status | Status Published | ||
Publication Date | Publication Date 05 Oct 2016 | ||
Cross References | Cross References | ||
Descriptors | Descriptors | ||
ICS | ICS 35.020 | ||
Committee | Committee ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance | ||
ISBN | ISBN | ||
Publisher | Publisher PECB Store | ||
Format | Format PDF | ||
Delivery | Delivery NO | ||
Pages | Pages 32 | ||
File Size | File Size KB |